Blink:
I began my marketing adventure working for CPG brands before making the transition into foodservice B2B marketing. The evolution of marketing since 1983 has been amazing. Regardless, I still maintain a consumer centric mindset. What I find mind-blowing is how knowledgeable the food consumer has become over the years.
Read On:
To me a good starting point of where consumers stepped up their knowledge about the food, they consumed was the introduction of the U.S. Nutrition Facts label back in 1994 which has now been revised several times. Fast forward. Today consumers are demanding healthier food products. As a result, the “clean label” movement has evolved. There is no standard definition or legal requirement for what “clean label” means. Market research indicates the term “clean label” means different things to different consumers around the world. Note: A study conducted by London based research company Canadean found 34 percent of consumers do not actually have any understanding of what it means at all. It generally refers to F&B products with short ingredient lists with familiar sounding ingredients and no artificial ingredients. Finally, the pandemic had a major impact on the eating habits of consumers. In addition to being concerned about personal wellness, they became conscious of planetary wellness since COVID-19 made consumers more aware of the essentials of the interconnected food system supply chain. Globally consumers are embracing both personal and planetary wellness influencing their purchase behavior. Consequently, healthy sustainable food has become the new consumer hot button.
This much I do know: Since I began my marketing career, the one constant has always been the challenge for food and beverage manufacturers to clearly communicate the key decision drivers which deliver consumer value. The list of drivers has grown significantly over the past four decades – improved nutrition (e.g., increased fiber, sugar reduction), cleaner labels (e.g., less additives), sustainability including responsible sourcing and regenerative agricultural practices. The latest decision criteria consumers are buzzing about is a company’s 2050 commitment to net-zero carbon-neutrality, etc., etc., etc. Bottomline: Delivering the right consumer value has become an extremely complex process. However, leading global CPG companies utilize Artificial Intelligence (AI) and data science to cull through all the data/consumer insights to develop predictive analytics (a.k.a. consumer algorithms) which provide direction (R&D, Marketing, Sales) of how best to develop solutions to meet the needs of the consumer to guide their food choices.
Opinions Welcomed!